Quality Policy

DWL is committed to delivering the highest-quality specialist service to all its clients, within agreed timelines and in line with well-established standards.

This is achieved by:

  • operating within its ISO 9001:2015 certified Quality Management System (QMS), which is reviewed and updated regularly.
  • ensuring effective and reliable project management.
  • maintaining and expanding a comprehensive database of translators and reviewers, a task that is overseen by DWL’s Medical Director.
  • providing a personalised, flexible service to each client at all times and for all orders, whether large or small, occasional or continuous.
  • maintaining lasting business relationships based on trust, mutual respect and quality of service.

DWL's translation services are ISO 9001:2015 certified.